Unexpected shutdown
My Macbook shut itself off suddenly and stopped responding completely. I have no idea what to do.
MacBook Pro 15", macOS 10.14
My Macbook shut itself off suddenly and stopped responding completely. I have no idea what to do.
MacBook Pro 15", macOS 10.14
tousif421 wrote:
My macbook shut off suddenly, and it isn’t showing anything on the screen. It isn’t even turning on.
So you are saying you worked through all the trouble shooting advice from the link above:
Isolate hardware or software as the cause of the issue
Hardware troubleshooting
Check peripheral devices first
Check internal RAM and third-party hardware
Software troubleshooting
If that is the case you are very limited in what you can do, from the key combination you can try , both:
Try resetting the SMC https://support.apple.com/en-us/HT201295
Try resetting NVRAM/PRAM http://support.apple.com/kb/ht1379
If you are dead in the water, take it in for service:
In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test /assessment
Make an appointment for a "hardware issue"
https://www.apple.com/retail/geniusbar/
or outside the USA
https://locate.apple.com/country
Check your warranty—
https://support.apple.com/my-support
From iOS app online Genius Bar appointment:
https://itunes.apple.com/us/app/apple-support/id1130498044?mt=8
.
tousif421 wrote:
My macbook shut off suddenly, and it isn’t showing anything on the screen. It isn’t even turning on.
So you are saying you worked through all the trouble shooting advice from the link above:
Isolate hardware or software as the cause of the issue
Hardware troubleshooting
Check peripheral devices first
Check internal RAM and third-party hardware
Software troubleshooting
If that is the case you are very limited in what you can do, from the key combination you can try , both:
Try resetting the SMC https://support.apple.com/en-us/HT201295
Try resetting NVRAM/PRAM http://support.apple.com/kb/ht1379
If you are dead in the water, take it in for service:
In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test /assessment
Make an appointment for a "hardware issue"
https://www.apple.com/retail/geniusbar/
or outside the USA
https://locate.apple.com/country
Check your warranty—
https://support.apple.com/my-support
From iOS app online Genius Bar appointment:
https://itunes.apple.com/us/app/apple-support/id1130498044?mt=8
.
tousif421 wrote:
My Macbook shut itself off suddenly and stopped responding completely. I have no idea what to do.
If your Mac spontaneously restarts or displays a ...or shuts down - Apple Support
My macbook shut off suddenly, and it isn’t showing anything on the screen. It isn’t even turning on.
Unexpected shutdown