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Anable to use my phone because it is associated with an Apple ID that no longer exists

I recently deleted my Apple ID account so I can use a new one. In the process, I forgot to erase this old account from my phone. So right now that I want to change to my new account, the device asks me for the password of the old account and says it's wrong; and I can't enter my old account through the Apple ID website because it says that my old account no longer exists. What can I do?

iPhone XR

Posted on Apr 29, 2019 8:39 PM

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Question marked as Top-ranking reply

Posted on Apr 29, 2019 8:50 PM

If you are the original owner, take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store.


Genius Bar Reservation US


or contact Apple ID Support. They will need to see the original purchase receipt/paperwork also.


Apple ID Support


Apple ID Support (2) 


Apple Support by e-mail or chat         Select your device, Battery, Power and Charging, then Power adapter not working to get a chat option. 


Apple Support using Twitter


Or fill out and submit this form.

1 reply
Question marked as Top-ranking reply

Apr 29, 2019 8:50 PM in response to esteban165

If you are the original owner, take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store.


Genius Bar Reservation US


or contact Apple ID Support. They will need to see the original purchase receipt/paperwork also.


Apple ID Support


Apple ID Support (2) 


Apple Support by e-mail or chat         Select your device, Battery, Power and Charging, then Power adapter not working to get a chat option. 


Apple Support using Twitter


Or fill out and submit this form.

Anable to use my phone because it is associated with an Apple ID that no longer exists

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