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Apple Music subscription

Hi I need to get my money back for the Apple Music. I signed up by mistake and cancelled right away, however I was still charged $9.99 and need to get that back. Can someone help me?

iPhone 6s, iOS 12

Posted on Apr 30, 2019 10:05 AM

Reply
Question marked as Top-ranking reply

Posted on Apr 30, 2019 10:13 AM

Strictly speaking all purchases

are final (after all, you can't very well return them): please see this

page for information on requesting a refund:


https://support.apple.com/HT204084


Apple do say in that page, 'You can't request refunds for recurring charges':

however they have been known to be sympathetic in cases of actual error, so

it's possible that they may allow you a refund as a one-off concession:

but please be aware that they are under no obligation to do so: go to


https://www.apple.com/emea/support/itunes/contact.html


Alternatively go to the page

suggested in the Help page linked to above:


https://reportaproblem.apple.com/?s=6


1 reply
Question marked as Top-ranking reply

Apr 30, 2019 10:13 AM in response to Ajgersten

Strictly speaking all purchases

are final (after all, you can't very well return them): please see this

page for information on requesting a refund:


https://support.apple.com/HT204084


Apple do say in that page, 'You can't request refunds for recurring charges':

however they have been known to be sympathetic in cases of actual error, so

it's possible that they may allow you a refund as a one-off concession:

but please be aware that they are under no obligation to do so: go to


https://www.apple.com/emea/support/itunes/contact.html


Alternatively go to the page

suggested in the Help page linked to above:


https://reportaproblem.apple.com/?s=6


Apple Music subscription

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