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Hi there, recently I got a message on iTunes (itunes could not back up the iphone because the backup session failed) when I try to backup my phone, I have the latest sw on iphoneX and iTunes. Till now I had no problems doing back up. any tip to solve this?
aerobit
iPhone X, iOS 12
I have already done this, as I said i have the latest sw of iTunes (12.9.4.102), the lates sw on iphone, did reset on both devices with avast disabled, after three second the popup window says the very known phrase....
Let's try to reinstall iTunes and see how it goes.
Hm.
Try all of these instructions step by step.
If your iTunes backup couldn't be completed or you can't restore from a backup - Apple Support
And come back with the results.
Hello.
Do you have an anti-virus on your laptop? Try to disable it while backing up.
hi sergekils, I have tried with avast disabled too but no go
Okay. I see.
Have you tried another cable or another USB-port?
Do you have an older backup?
The cable is the same but i switched the port with no luck
Do you have older backups on your computer?
No unfortunately no, that is the reason I want to do backup, obviously avast cleaned my backup history
OK sergekills, this time with uninstalling and reinstalling iTunes the backup went just fine. I was very short not to do this before, however, I thanks for your help.
aerobit
Yaaay! I'm glad it worked :)
backup faild
