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chris6999 Author

Level 1

5 points

phone is locked out

hello

my phone is locked out and not connecting to itunes what can i do?

Windows, Windows 10

Posted on May 3, 2019 4:16 PM

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Level 10

120,800 points

Posted on May 3, 2019 4:22 PM

Make sure you have iTunes version 12.9.x before you start.

Read here: If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support

and here: If iTunes doesn't recognize your iPhone, iPad, or iPod - Apple Support

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Top-ranking reply

Level 10

120,800 points

May 3, 2019 4:22 PM in response to chris6999

Make sure you have iTunes version 12.9.x before you start.

Read here: If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support

and here: If iTunes doesn't recognize your iPhone, iPad, or iPod - Apple Support

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phone is locked out

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