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I was charged for the subscription and I requested a refund the same day I was charged. What I see as a reply is "We've determined that your purchase does not meet the conditions for a refund." Why? And why I can't find any email address, phone number or chat to contact you??
iPhone 6, iOS 12
This is a user to user forum: you are not talking to Apple here.
Strictly speaking all purchases are final (after all, you can't very well return them): please see this page for information on requesting a refund: Request a refund for an App Store or iTunes Store purchase - Apple Support
Apple have been known to be sympathetic in cases of actual error, so it's possible that they may allow you a refund as a one-off concession: but please be aware that they are under no obligation to do so: go to iTunes Store - Contact Us - Apple Support
Alternatively go to the page suggested in the Help page linked to above: Report a Problem
If you have already been through this process and they have refused then you can only query it using one of the links above; but it's up to them.
This is a user to user forum: you are not talking to Apple here.
Strictly speaking all purchases are final (after all, you can't very well return them): please see this page for information on requesting a refund: Request a refund for an App Store or iTunes Store purchase - Apple Support
Apple have been known to be sympathetic in cases of actual error, so it's possible that they may allow you a refund as a one-off concession: but please be aware that they are under no obligation to do so: go to iTunes Store - Contact Us - Apple Support
Alternatively go to the page suggested in the Help page linked to above: Report a Problem
If you have already been through this process and they have refused then you can only query it using one of the links above; but it's up to them.
I want a refund
