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Itunes will not install

Itunes gives me the message that a previous version must be uninstalled.

There is no previous version.

I have read all the articles and worked through all of the uninstall/re-install scenarios.

Nothing helps.

Posted on May 9, 2019 5:26 AM

Reply
5 replies

May 9, 2019 5:55 AM in response to rlof

For general advice see Troubleshooting issues with iTunes for Windows updates.



The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. When reinstalling right click on the downloaded setup file and use run as administrator. It may also help to temporarily disable any non-Microsoft anti-virus.


Review the other boxes and the list of support documents further down the page in case one of them applies.


The further information area has direct links to the current and recent builds in case you have problems downloading, or want to revert to an older version if the current one won't work properly for you at the moment. Links to the most recent builds are now at the bottom of the page.



Your library and device backups should be unaffected by these steps but there are links to backup and recovery advice should it be needed.



tt2

May 11, 2019 7:43 AM in response to rlof

Some more details then:


  1. You said "There is no previous version." Does that mean that iTunes has never been installed on this particular instance of Windows, or that isn't currently installed?
  2. What version of Windows and what service pack if any is installed?
  3. What anti-virus software is installed?
  4. If applicable, did you try the advice to temporarily disable anti-virus when installing iTunes?
  5. Where did you get your iTunes installer from, the Microsoft store or apple.com?
  6. Please provide the full and exact text of the error message you receive when trying to install iTunes.
  7. Are multiple profiles set up on this computer? If so is yours an administrator account?


tt2


Itunes will not install

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