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erroneous purchase

Hello! I wanted to purchase a trial version of your free offer for 2 weeks, but my annual maintenance was written off!


Подписка:CompleteПриложение:MyHeritageПоставщик контента:MyHeritage LtdДата покупки:09.05.2019

iPhone XS Max, iOS 12

Posted on May 9, 2019 9:23 AM

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Question marked as Top-ranking reply

Posted on May 9, 2019 11:06 AM

Typically apps with free trials set up an auto-renewing subscription which you need to manually revoke before it is first called on if you don't want to continue with the subscription at the end of the trial. See View, change, or cancel your subscriptions - Apple Support for details on how to cancel any upcoming renewals. Removing an app or not using it are not sufficient to prevent scheduled charges.


In principle all completed sales are final, however you can potentially request a refund via https://reportaproblem.apple.com/ for a recent unexpected payment that was taken, particularly if you can argue that you haven't made any use of the service and were unaware that the subscription had been created.


tt2

1 reply
Question marked as Top-ranking reply

May 9, 2019 11:06 AM in response to Darinfli

Typically apps with free trials set up an auto-renewing subscription which you need to manually revoke before it is first called on if you don't want to continue with the subscription at the end of the trial. See View, change, or cancel your subscriptions - Apple Support for details on how to cancel any upcoming renewals. Removing an app or not using it are not sufficient to prevent scheduled charges.


In principle all completed sales are final, however you can potentially request a refund via https://reportaproblem.apple.com/ for a recent unexpected payment that was taken, particularly if you can argue that you haven't made any use of the service and were unaware that the subscription had been created.


tt2

erroneous purchase

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