You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iTune account

Hi, I received notification that I have been locked out of my iTune. I attempted to update my credit card information but unable to do that.

Question is how can I unlock. my account?




Thank you,

Posted on May 14, 2019 1:04 PM

Reply
Question marked as Top-ranking reply

Posted on May 15, 2019 7:09 AM

If you are getting a message saying that the account is locked try resetting its password (and then logging out and back in everywhere) : If your Apple ID has been locked - Apple Support


If instead it's a message saying that it's disabled contact iTunes Support in the country where you live (and which is therefore the country on the account) and see if they can/will re-enable it : If you see a message that says 'Your account has been disabled in the App Store and iTunes’

1 reply
Question marked as Top-ranking reply

May 15, 2019 7:09 AM in response to davbren33

If you are getting a message saying that the account is locked try resetting its password (and then logging out and back in everywhere) : If your Apple ID has been locked - Apple Support


If instead it's a message saying that it's disabled contact iTunes Support in the country where you live (and which is therefore the country on the account) and see if they can/will re-enable it : If you see a message that says 'Your account has been disabled in the App Store and iTunes’

iTune account

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.