You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

📰 Apple introduces the 2025 Black Unity Collection

Inspired by the rhythm of humanity, a new Apple Watch Black Unity Sport Loop, watch face, and iPhone and iPad wallpapers honor Black History Month. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Water in XR front-facing camera

My phone is a few months old and I recently got caught out in the rain with the phone in my pocket. I was soaked, but got the phone out of my wet pocket after about 15 minutes. The next day, I noticed that face ID was no longer working and, upon inspection, I could see tiny water droplets gathered inside of the front-facing camera. I was under the impression that the phone was meant to be waterproof to an extent, let alone water resistant. Does my phone have a defect? Is there anything I can do to fix it? Thanks for the suggestions.

iPhone XR, iOS 12

Posted on Jun 1, 2019 8:58 PM

Reply
Question marked as Top-ranking reply

Posted on Jun 1, 2019 10:25 PM

Take the iPhone to an Apple Store or Authorized Apple Service Center. Let them assess it and advise you how to proceed.


For your information:

Water and other liquid damage to iPhone or iPod isn't covered by warranty - Apple Support

1 reply

Water in XR front-facing camera

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.