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Verification failed. This user is not active.

I have my daughter's old iphone 5.


She logged it out and did a factory reset.


I set up a new icloud account but now when I try to enter the password I get the error message "Verification failed. This user is not active."


Can anyone tell me how to sort it out please?


Regards


Sally



iPhone 5s, iOS 12

Posted on Jun 15, 2019 8:01 AM

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3 replies

Verification failed. This user is not active.

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