You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Charged for App I don’t have anymore.

Hi there, I was wondering how to get a refund on my credit card for a charge that was made from an app I do not have anymore.


Thanks

Posted on Jun 16, 2019 11:34 AM

Reply
Question marked as Top-ranking reply

Posted on Jun 16, 2019 11:36 AM

Did the app have an auto-renewing subscription that you didn't stop : View, change, or cancel your subscriptions - Apple Support ? Obviously just deleting an app won't stop a subscription, it only deletes the app.


Purchases are considered final as you know, but you could try the 'report a problem' page to contact iTunes Support and see if they will refund you as a one-off : http://reportaproblem.apple.com


Or you can try contacting iTunes Support via : http://www.apple.com/support/itunes/ww (click on your country's flag, the country where you live, and which is therefore the country on the account ; click on Contact Support towards the top right ; click on Get Help under 'Talk To Us’)

1 reply
Question marked as Top-ranking reply

Jun 16, 2019 11:36 AM in response to Jennypaddock

Did the app have an auto-renewing subscription that you didn't stop : View, change, or cancel your subscriptions - Apple Support ? Obviously just deleting an app won't stop a subscription, it only deletes the app.


Purchases are considered final as you know, but you could try the 'report a problem' page to contact iTunes Support and see if they will refund you as a one-off : http://reportaproblem.apple.com


Or you can try contacting iTunes Support via : http://www.apple.com/support/itunes/ww (click on your country's flag, the country where you live, and which is therefore the country on the account ; click on Contact Support towards the top right ; click on Get Help under 'Talk To Us’)

Charged for App I don’t have anymore.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.