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Bigrick15 Author

Level 1

4 points

Payment information please

Why it keeps asking for information on an older card and won’t allow me to add a new one

iPhone XS Max, iOS 12

Posted on Jun 24, 2019 8:03 PM

Top-ranking reply

King_Penguin

Level 10

334,186 points

Posted on Jun 24, 2019 10:46 PM

Try adding the new card and removing the old one via https://appleid.apple.com/account/manage

If that also doesn't work contact iTunes Support and see if they can help you do it : http://www.apple.com/support/itunes/ww (click on your country's flag, the country where you live, and which is therefore the country on the account ; click on Contact Support towards the top right ; click on Get Help under 'Talk To Us’)

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