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New MacBook Pro has scratches on trackpad

I bought my MacBook Pro on last march. I realized two symmetric lines on the bottom. What's that?

MacBook Pro 13”, macOS 10.14

Posted on Jun 29, 2019 11:23 PM

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Question marked as Top-ranking reply

Posted on Jun 29, 2019 11:58 PM

If these are manufacturing faults you can get some coverage under the warranty if it's still in effect. Damage you have caused through neglect or improper use is not covered under the warranty.


Make an appointment at the Apple Genius Bar for service. If you need to find an Apple Store - Find a Store - Apple. Also, see How to find your nearest Apple Authorized Service Provider (AASP) or Distributor (AAD).


"Your Apple-branded or Beats-branded hardware product (“Product”) is warranted against defects in materials and workmanship for a period of ONE (1) YEAR from the date of original retail purchase (“Warranty Period”) when used in accordance with Apple`s user manuals (refer to www.apple.com/support/country). Under this warranty, you will be able to direct your claims to Apple even in situations where you purchased the Apple Product from a third party.” [Apple One (1) Year Limited Warranty – Accessory - For Apple and Beats Branded Products Only.]


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1 reply
Question marked as Top-ranking reply

Jun 29, 2019 11:58 PM in response to G7avity

If these are manufacturing faults you can get some coverage under the warranty if it's still in effect. Damage you have caused through neglect or improper use is not covered under the warranty.


Make an appointment at the Apple Genius Bar for service. If you need to find an Apple Store - Find a Store - Apple. Also, see How to find your nearest Apple Authorized Service Provider (AASP) or Distributor (AAD).


"Your Apple-branded or Beats-branded hardware product (“Product”) is warranted against defects in materials and workmanship for a period of ONE (1) YEAR from the date of original retail purchase (“Warranty Period”) when used in accordance with Apple`s user manuals (refer to www.apple.com/support/country). Under this warranty, you will be able to direct your claims to Apple even in situations where you purchased the Apple Product from a third party.” [Apple One (1) Year Limited Warranty – Accessory - For Apple and Beats Branded Products Only.]


New MacBook Pro has scratches on trackpad

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