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iPad reset

how do I reset an iPad if the previous user is not available or doesn't remember the user id


Posted on Jul 5, 2019 5:06 PM

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Question marked as Top-ranking reply

Posted on Jul 5, 2019 6:09 PM

You can't. If you don't know or can't reach the owner who put Activation Lock on the iPad, you have a useless device. Apple will not help you. We cannot help you.


If you purchased this iPad, get your money back. If you can't get your money back, recycle the device responsibly.


There is ABSOLUTELY NO WAY TO BYPASS ACTIVATION LOCK, without the assistance of the person who locked it.

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Question marked as Top-ranking reply

Jul 5, 2019 6:09 PM in response to bemyvalentine2019

You can't. If you don't know or can't reach the owner who put Activation Lock on the iPad, you have a useless device. Apple will not help you. We cannot help you.


If you purchased this iPad, get your money back. If you can't get your money back, recycle the device responsibly.


There is ABSOLUTELY NO WAY TO BYPASS ACTIVATION LOCK, without the assistance of the person who locked it.

iPad reset

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