You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Forgot screen time parental passcode

How do I reset the parental passcode to change limits on screentime for my kids' devices? I have tried to erase and reset all content, but when I restore the phone, all passcodes are also restored.

iPhone 5s, iOS 12

Posted on Jul 16, 2019 3:53 PM

Reply
Question marked as Top-ranking reply

Posted on Jul 16, 2019 4:01 PM

Nemecron wrote:

but when I restore the phone, all passcodes are also restored.

This is is your mistake.


When a Screen Time passcode is forgotten, the devices must be set up as new. Previous content cannot be restored.

5 replies

Jul 16, 2019 5:46 PM in response to Nemecron

Nemecron wrote:

So does that mean the kids need a new apple id?

Even without the Screen Time issue, every individual person needs her/his own, unique Apple ID.


Content cannot be transferred, but you may institute Family Sharing.

Family Sharing and Apple ID for your child - Apple Support


Use parental controls on your child's iPhone, iPad, and iPod touch - Apple Support


Help your child set up an iPhone, iPad, or iPod touch - Apple Support


Again, do not restore from any backup. Anyone getting a new Apple ID should thoroughly cleanse her/his iOS device(s) as follows:

What to do before you sell, give away, or trade in your iPhone, iPad, or iPod touch - Apple Support



Forgot screen time parental passcode

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.