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Chulley1973 Author

Level 1

4 points

Disabled account

Hi,

mum trying to set up my sons new iPhone but when using App Store a message keeps coming up saying his account has been disabled in App Store and iTunes. How do I fix this please?

iPhone 6s

Posted on Jul 19, 2019 2:59 AM

Top-ranking reply

Demo

Level 10

166,585 points

Posted on Jul 19, 2019 3:40 AM

You cannot fix it on your own. You have to contact Apple Support for help with this. Read this very brief support article and use the link in the article to contact Apple.

If you see a message that says 'Your account has been disabled in the App Store and iTunes' - Apple Support

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Disabled account

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