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Hello. I would like to ask why itunes deducts funds from my credit card? This is not the first time this has happened. I uninstalled all apps, but today it repeated. Itunes took money from me 2 times !!! $ 11.99 and $ 5.99. I don’t use paid applications and therefore I want to return my money back urgently! waiting for your reply and promptness.Thanks in advance!
iPhone 7
Uninstalling Apps does not in any way cancel any associated subscriptions they may have. Free Apps can often have free trials that turn into paid subscriptions unless you manually cancel them.
You can follow the steps here to find and cancel the subscriptions: View, change, or cancel your subscriptions - Apple Support
Or see here for more details:If you see 'itunes.com/bill' or an unfamiliar charge on your statement - Apple Support
Uninstalling Apps does not in any way cancel any associated subscriptions they may have. Free Apps can often have free trials that turn into paid subscriptions unless you manually cancel them.
You can follow the steps here to find and cancel the subscriptions: View, change, or cancel your subscriptions - Apple Support
Or see here for more details:If you see 'itunes.com/bill' or an unfamiliar charge on your statement - Apple Support
See this, Request a refund for an App Store or iTunes Store purchase - Apple Support
You are not addressing Apple here, this is a user to user support forum and Apple does not participate here. You will have to ask for a refund, and are not guaranteed one. All sales are final, that is part of the terms of service for iTunes. Do not be surprised if you do not get a refund, but no one here has access to your account, use the information in the link I provided to request a refund.
The people at Apple Support MIGHT refund some of the money, you must call them. They follow strict but fairly generous rules to alleviate that kind of issue. Don't go to Apple Store, it's not under their purview.
Elina_krivec wrote:
Thanks for the answer!How can I contact them other than a call?
Fill in the form here: iTunes Store - Contact Us - Official Apple Support
That should result in an email contact.
okay. I understood you . And when will you return my money?
Thanks for the answer!How can I contact them other than a call?
Yes, I already understood that this is a user forum. Thank you for your help.
The refund information is provided in the link I provided you. And the information that Phil0124 provided is also valid.
ITUNES AND MY BILL
