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araceli134 Author

Level 1

4 points

disabled phone

my phone is disabled, i know my apple ID and password but iTunes and iCloud on my Mac is asking for a verification code but i can't access my phone so i don't know how to get it

iPhone 7

Posted on Aug 8, 2019 3:25 AM

Top-ranking reply

ProustGiulio

Level 10

208,596 points

Posted on Aug 8, 2019 3:32 AM

If the IPHONE is disabled:--> If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support

If your ACCOUNT is disabled:--> If your Apple ID is locked or disabled - Apple Support

If your ACCOUNT is disabled in iTunes / AppStore:--> If you see a message that says 'Your account has been disabled in the App Store and iTunes'

Regards

Giulio

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disabled phone

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