Lost server connection on my iPhone

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Juli8340 Author

Level 1

8 points

Lost server connection on my iPhone

Came back from vacation and suddenly cannot get phone to update emails.

Message says cannot connect to server.

Username and password are correct.

All work on MacBook, just phone that is not working.

iPhone 7

Posted on Aug 11, 2019 10:52 AM

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Answer 1

Top-ranking reply

ChrisJ4203

Level 10

230,606 points

Aug 11, 2019 12:56 PM in response to Juli8340

I'm sorry, but I've seen nothing but troubles from AOL Mail. Try removing the account, powering the phone off/on, then adding the account again. Something happened with the account, or it changes something when you are in a different location. It may use a different server when you were on vacation.

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Answer 2

ChrisJ4203

Level 10

230,606 points

Aug 11, 2019 11:02 AM in response to Juli8340

Are you connected to wi-fi? Are you connected to cellular data, and while on vacation, did you possibly turn off cellular data, or cellular data roaming? If you are on cellular data and it is on, make sure that you have Mail turned on for cellular data.

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Answer 3

ChrisJ4203

Level 10

230,606 points

Aug 11, 2019 11:44 AM in response to Juli8340

Are you connected to your home wi-fi? Is that the exact error message you are seeing, or is there more to the message? Do you have more than one email account on the iPhone? Did you possibly use a foreign SIM in the phone while on vacation?

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