What can I do to fix my locked MacBook Air?

Hey gehad256,

Thanks for reaching back out. Take a look at the steps here that can help with reseting the password for your MacBook Air: Change or reset the password of a macOS user account - Apple Support

Have a good one.

Good morning gehad256 !

Thanks for reaching back out. It sounds like this might be Activation Lock, and the Mac was locked. When a Mac is locked, after it is found by the owner you'll want to use the passcode that was used when locking the Mac. Learn more about this here: If your Mac is lost or stolen - Apple Support. Specifically, take a look at the steps under "How do I unlock my Mac?"

Take care.

Hey gehad256,

I understand that you've also forgotten the passcode. You'll want to follow these steps as quoted from the resource provided above, "If you forget your passcode or can't verify your identity to see it, take your Mac to an Apple Authorized Service Provider along with your proof of purchase."

Have a great day.

Hey gehad256,

It looks like no one has responded to your question. Here are a couple things that might help others answer your question:

1. Has the MacBook Air been physically damaged and requires service?
2. If not, what issues are you experiencing? Please provide any error messages, if applicable.

Cheers.

Do you mean it is locked?