You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: Dnl16Pl02
Dnl16Pl02 Author
User level: Level 1
4 points

itunes Version 12.9.5.5 won't play music

Hi,


I cannot of my music in iTunes. I've an Apple Music subscription and any albums/playlists etc added to my library, will not play.


As per the image below, all songs are 'greyed out'!


Thanks,

Posted on Aug 20, 2019 2:08 AM

Reply
Question marked as Top-ranking reply
User profile for user: turingtest2
turingtest2
User level: Level 10
274,101 points

Posted on Aug 21, 2019 11:44 AM

Switch to the songs layout of the library. See About iCloud Music Library icons and status - Apple Support. What is the status of these tracks? Are they ticked? See also Get help with iCloud Music Library - Apple Support.


tt2

View in context

Similar questions

3 replies
User profile for user: TheLittles
TheLittles
User level: Level 10
195,196 points

Aug 20, 2019 9:16 AM in response to Dnl16Pl02

Dnl16Pl02 Said:

”itunes Version 12.9.5.5 won't play music”

———


Contact Apple Support:

First, try restarting your device(s), if you have just updated to this iTunes version; all would be setup, once restarted.


If you still can find no way around this, then contact Apple Support. They’ll know what’s going on.


Apple Contact Info:


Reply

itunes Version 12.9.5.5 won't play music

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up