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Level 1

4 points

My apps don’t let me update I reset password and everything and it is still the same

It doesn’t let me update and I changed password 3 times and reset and NOTHING!!! WHAT DOES THIS MEAN!!

iPhone 7 Plus

Posted on Aug 24, 2019 10:52 AM

Top-ranking reply

Level 10

334,186 points

Posted on Aug 24, 2019 11:03 AM

It means that the account is disabled. Contact iTunes Support in the country where you live (and which is therefore the country on the account) and see if they can/will re-enable it : If you see a message that says 'Your account has been disabled in the App Store and iTunes’

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