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jaclyn295 Author

Level 1

5 points

Group Facetime

I just updated my phone to the 12.4.1 iOS but the group facetime feature will only allow me to do audio and not facetime. The Facetime icon underneath someones name in imessage is grayed out. How do I fix this?

iPhone 6

Posted on Sep 10, 2019 11:00 AM

Top-ranking reply

GSTRIB5

Level 4

1,624 points

Posted on Sep 10, 2019 11:16 AM

Hello!

It may be that the other people you are trying to use group facetime with have not upgraded their devices to be compatible with the latest iOS. You can also check out the link below for more details about using group facetime.

Use Group FaceTime on your iPhone, iPad, and iPod touch: https://support.apple.com/en-us/HT209022

Let me know if this helps!

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Group Facetime

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