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User profile for user: Kousheshi
Kousheshi Author
User level: Level 1
4 points

Replace

Hi

my iPhone xs max face id not working and its Hong Kong region, Ive just visited apple store is LA, California because for my problem.

They told me that the face id not working and the iphone will replace, but I should take to Hong Kong to replace.

I have two question:

  1. is it possible to replace my phone here in US ? ( its both dual GSM SIM support )
  2. can I replace it with brand new iphone 11 pro max ? ( I think you have both GSM dual sim mode in US "model I2161" )


Thanks

Regarda

iPhone XS

Posted on Sep 12, 2019 4:23 PM

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User profile for user: KiltedTim
KiltedTim
User level: Level 10
202,252 points

Posted on Sep 12, 2019 4:29 PM

  1. No. It's not possible. The model you have is not available in the US.
  2. 2. No. You will get exactly the same model you have now.
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