headphones no longer recognised

Since upgrading to IOS 12.4.1 both iPad and iPhone 7 say accessory not supported when I try to use my Apple headphones with the lightening converter I got when I bought them. This is Apple kit. What is going on? Help?!!!

iPhone 7

Posted on Sep 14, 2019 8:31 AM

Reply
Question marked as ⚠️ Top-ranking reply

Posted on Sep 14, 2019 7:19 PM

It may have failed, it has four chips in it.

4 replies
Sort By: 

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

headphones no longer recognised

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.