You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

I need help I have a problem with refund an app (Nebo) I purchased is by a mistake but when I try to request a refund they tell me (We've determined that your purchase doesn't meet the conditions for a refund) please help me.

I need help I have a problem with refund an app (Nebo) I purchased is by a mistake but when I try to request a refund they tell me (We've determined that your purchase doesn't meet the conditions for a refund) please help me.

Posted on Sep 15, 2019 5:56 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 15, 2019 8:06 AM

Purchases are considered final as you know, but, and depending how you've already contacted Support, you could try contacting them via : http://www.apple.com/support/itunes/ww (click on your country's flag, the country where you live, and which is therefore the country on the account ; click on Contact Support towards the top right ; click on Get Help under 'Talk To Us’)

4 replies
Question marked as Top-ranking reply

Sep 15, 2019 8:06 AM in response to hussam178

Purchases are considered final as you know, but, and depending how you've already contacted Support, you could try contacting them via : http://www.apple.com/support/itunes/ww (click on your country's flag, the country where you live, and which is therefore the country on the account ; click on Contact Support towards the top right ; click on Get Help under 'Talk To Us’)

I need help I have a problem with refund an app (Nebo) I purchased is by a mistake but when I try to request a refund they tell me (We've determined that your purchase doesn't meet the conditions for a refund) please help me.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.