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Activation

i Purchased an iPad and come to find out it has an activation lock in it I cannot contact the previous owner. How can I bypass this or remove the old account

Posted on Sep 15, 2019 11:15 PM

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Question marked as Top-ranking reply

Posted on Sep 15, 2019 11:17 PM

Activation Lock Problem


If you purchased the device second-hand, then it is useless without the Apple ID and password to which it is locked. If you don't have it, can't remember it or cannot get it, then the device is useless to you. Try to get your money refunded, if you can, or take it to an Apple store for an exchange provided they will help you. If you are the original owner, then take the device, a copy of your purchase receipt and identity proof to an Apple retailer where they may be able to assist you. For a deceased owner, you will need a certified copy of the Death Certificate, the device, proof of inheritance and proof of your identity. Take all to your local Apple Store for help. Note: there is no guarantee that anyone can gain access to the device.


     Find My iPhone Activation Lock

     If you can't activate your iPhone - Apple Support

     Activation Lock - Turn off Find My iPhone


If you have an Apple Watch please see: About Activation Lock on your Apple Watch - Apple Support.


2 replies
Question marked as Top-ranking reply

Sep 15, 2019 11:17 PM in response to Abond2744

Activation Lock Problem


If you purchased the device second-hand, then it is useless without the Apple ID and password to which it is locked. If you don't have it, can't remember it or cannot get it, then the device is useless to you. Try to get your money refunded, if you can, or take it to an Apple store for an exchange provided they will help you. If you are the original owner, then take the device, a copy of your purchase receipt and identity proof to an Apple retailer where they may be able to assist you. For a deceased owner, you will need a certified copy of the Death Certificate, the device, proof of inheritance and proof of your identity. Take all to your local Apple Store for help. Note: there is no guarantee that anyone can gain access to the device.


     Find My iPhone Activation Lock

     If you can't activate your iPhone - Apple Support

     Activation Lock - Turn off Find My iPhone


If you have an Apple Watch please see: About Activation Lock on your Apple Watch - Apple Support.


Activation

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