You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Just updated my gmail account. But how I update the new password in Mac email?

Hi, my MacBook Pro is running 10.14.6. I just updated the password for my gmail account. When I opened the Mac mail, it prompts: "Enter the password for the account ..." and there is a button labeled "Open Safari". I clicked the button and it grayed out, but nothing else happened.


I then went to Mail->Preferences->Accounts and click the account. There is no field for password.


How should I update the password in Mac mail?


Thanks

MacBook Pro with Touch Bar

Posted on Sep 22, 2019 12:18 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 22, 2019 11:12 AM

I have verified that this is caused by Gmail's 2-step verification process.


Here is how to solve it: (for your reference in the future)

  • Login to gmail account page and create an "app password" for Mac Mail.

This password is for Mac Mail to use for the specific gmail account.

  • Add the gmail account back to Mac Mail.


7 replies
Question marked as Top-ranking reply

Sep 22, 2019 11:12 AM in response to ecvoyager

I have verified that this is caused by Gmail's 2-step verification process.


Here is how to solve it: (for your reference in the future)

  • Login to gmail account page and create an "app password" for Mac Mail.

This password is for Mac Mail to use for the specific gmail account.

  • Add the gmail account back to Mac Mail.


Sep 22, 2019 10:19 AM in response to Barney-15E

Thanks.


I tried modify the entry in Keychain Access but the issue still exist.


So I decided to delete the account from Mac Mail and re-add it back. After I delete it, when I try to add the account back as a "Google Account", I got the same pop up windows prompt me:


Google requires completing authentication in Safari

After authentication, set up will continue in Internet Accounts.

There is also the same button in the pop-up windows, "Open Safari". After I click it, it just grayed out and doing nothing.


BY THE WAY, I have gmail 2-step verification enabled. Is Mac Mail unable to handle this?


Sep 22, 2019 11:21 AM in response to ecvoyager

This is the issue I posted about!

This is what I had to do (This is a workaround not a solution)

In google

1.) Turn off 2-step Verification

2.) Turn on Less secure app access

3.) In Gmail settings go to Forwarding and POP/IMAP and enable POP

In Apple Mail

1.) Add Account - use Other Mail Account fill with your credential - Sing in - it will get rejected

2.) change the incoming to POP

That should work just for mail, no calendar, notes or anything else

HTH

Just updated my gmail account. But how I update the new password in Mac email?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.