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iPhone 11 Pro - 13.1.2 Failed to update properly phone WILL NOT restart

During the i0S update to 13.1.2 - won't REBOOT at all.. nothing i tried, attaching to computer/itunes i tried having connected for power for an hour. nothing at all.. won't restart.. just a blank black screen.. any help would be appreciated..




iPhone 11 Pro

Posted on Sep 30, 2019 5:35 PM

Reply
3 replies

Oct 2, 2019 7:36 PM in response to denmarkd2

Hello denmarkd2,


After reviewing your post, it sounds like the iPhone is frozen and has not been responding to attempts to restart. It looks like you have already done some troubleshooting to solve this issue. Even though there is a chance that you've tried these steps already, I would recommend you follow every step and let us know if the issue persists.


If your iPhone, iPad, or iPod touch won't turn on or is frozen


Please don't hesitate to let us know if the steps resolved your issue or if you need additional assistance.


Thank you for using Apple Support Communities. Have a nice day.

iPhone 11 Pro - 13.1.2 Failed to update properly phone WILL NOT restart

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