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I need to reset my Apple ID on my iPhone to set it up for use by another family member as we've lost the password to the old Apple ID.
iPhone 7
Enter the Apple (iCloud) ID and click Forgot Password.
If you are setting it up for another family member, use the steps in this article.
Enter the Apple (iCloud) ID and click Forgot Password.
If you are setting it up for another family member, use the steps in this article.
Now you say "old Apple ID" but do you mean to a different account? If it was set up with a different account and you also set Find My on the phone then you may encounter Activation lock which will absolutely require the original Apple ID and password for that old account. This is mentioned in this article:
What to do before selling or giving away your iPhone, iPad, or iPod touch [or if you received one that had not been erased] - "Use these steps to remove your personal information from a device, even if you don't have it anymore." - https://support.apple.com/HT201351
If you no longer have that information, see if you can recover it. That is the best solution:
If you forgot your Apple ID password - https://support.apple.com/HT201487
If you cannot, then Apple may remove a lock if a person can provide sufficient evidence of valid ownership. The device is normally taken to an Apple Store with identification and the original sales receipt. I.e., the receipt when the item was sold to the first owner, and preferably by that person. There is apparently no set policy (I asked at an Apple Store) and a store may simply refuse, particularly if they are not satisfied you have proven ownership by provenance.
reset Apple ID on a phone
