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When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
My phone can no longer make or receive phone calls. I can make the call but whoever answers on the other end cannot hear me just as I can’t hear them. It’s the same way when I receive a call. I even try to put the phone on speaker phone.
iPhone 7
Good afternoon Jt217,
Welcome to the Apple Support Communities!
I understand you are not able to make or receive phone calls after updating your iPhone to iOS 13.1.3. The resources below will provide some troubleshooting steps for this, including updating the carrier software as well.
If you can't make or receive calls on your iPhone
If you can't hear a person on a call or voicemail or if the sound isn't clear on your iPhone
If the microphones on your iPhone, iPad, and iPod touch aren't working
Take care.
iPhone 7 problem after update
