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When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
I’ve recently been having difficulty importing my photos from my new iPhone 8 Plus to my windows 10 laptop. The only thing that changed was I updated to the new iOS 13. Just in case I updated to the new iTunes 12.10... I also checked my driver per windows support. The data on my iPhone 8 Plus was transferred from my 6 plus if that makes a difference thanks in advance
iPhone 8 Plus, iOS 13
The only photos that you can download to the computer are ones that you have taken and are in the Recents Album, which used to be called the Camera Roll. Photos that have been synced to the iPhone with iTunes cannot be moved back.
Also, if you are using Windows 10, you import photos with the Photos app in Windows. You should open it before connecting the iPhone, and unlock the iPhone before connecting to the computer. At that time, Photos should recognize the iPhone and prompt you to import the photos. Before attempting to import photos, make sure you have opened the latest version of iTunes and plugged the phone in so it will update the driver. Windows doesn't always have the correct driver, and iTunes will download the latest driver for your device.
All of what you posted is known to me. If all of that was working I wouldn’t be on here trying to figure out what the deeper problem is, and whether or not it is an Apple issue or a Windows issue. What is currently happening is: 1. the windows photo app reads my phone. 2. I then select the photos to import. Then finally it stops part way through with a message saying there was a problem. This never happened before. So in response I updated my itunes, and my iOS and checked my windows updates. Still nada. Regardless, thank you for your response.
Where did you see this setting? I do not recall seeing this in Photos on my computer. I have Windows 10 as well. Information about the location of this setting could help other users, and those of us that answer a great deal of questions here would like to be able to share that.
Update: the solution was to change my file transfer to original instead of automatic in the Mac or Windows category of photo settings
Trouble importing photos onto my windows 10 laptop
