HomePod recognises wife as me in 13.2.1

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Level 2

424 points

HomePod recognises wife as me in 13.2.1

I'm trying to use the new multiple users feature however it's failing miserably. The HomePod recognises me just fine, however despite having added the wife as a separate user and adding her voice, it recognises her as me. The HomePod insists she is me and there doesn't seem to be a way to change that.

We use separate AppleID/iCloud accounts for personal stuff however she shares my AppleID for the iTunes Store/media.

HomeKit recognises her as a separate user just fine in the app and sees her personal account and the shared media account under her name.

I've tried resetting the HomePod and we've both reset Hey Siri on our devices and turned off/on Recognise my voice and personal requests in the Home app. No luck.

I'm really hoping Apple haven't been daft enough to link the voice profiles to the media account??

Posted on Oct 31, 2019 11:34 AM

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Answer 1

Top-ranking reply

Cardo Author

Level 2

424 points

Nov 2, 2019 10:23 AM in response to therealdangermouse

So I found the solution to this on another thread.

I removed the wife from the Home entirely, then re-invited her. Once she was back on we were able to enable voice recognition and it now recognises us correctly.

However, Apple giveth with one hand and taketh away with the other. We can play our music, but it doesn’t recognise our playlists and radio isn’t working, which was before. 🤷‍♂️

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Answer 2

darx1

Level 1

12 points

Nov 3, 2019 3:05 AM in response to benmully

We are trying to add 4 people to HomePod. My daughters are recognized as my wife. And sometimes I am recognized. I think it is just buggy. Can we get some feedback on this - is it a known issue. I have tried all the forum notes as well as - https://support.apple.com/en-au/HT204753

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Answer 3

benmully

Level 1

9 points

Nov 2, 2019 1:18 PM in response to Cardo

I tried this, after removing partner, clearing their iCloud and trying to re-add them. Now can't re-add them at all!!! So some seriously buggy rubbish going on, did anyone actually test this at all?? Guess we all hold out until 13.2.2!!

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Answer 4

Cardo Author

Level 2

424 points

Oct 31, 2019 12:30 PM in response to Cardo

Further testing has unveiled some very concerning behaviour. I disabled voice recognition in the Home app on my phone however the wife kept it turned on on her phone. The wife making personal requests then accessed my account rather than hers, so she was able to send messages from me and ask about my appointments, despite me having personal requests turned off.

So it seems it's accessing the media account rather than the personal iCloud account, including for personal requests. Bad Apple, very bad.

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