You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Dantes1320 Author

Level 1

4 points

fifth generation ipod will not sync

iTunes 12.8.2.3

Mac OS High Sierra 10.13.6

Fifth generation iPod

Hello,

I'm enclosing a screenshot of what happens when I connect my ipod to my computer. I cannot drag new music or anything to my iPod. I used to get some sort of sync screen, and I don't anymore. It only allows me to transfer purchases from the iPod to iTunes.

I have not synced my iPod for at least 2-3 years, though I use it often.

How do I sync? It doesn't give me the option anymore.

Thank you for your help.