Apple ID help

Try contacting Apple ID Support.

Apple ID Support

Apple ID Support (2) 

Apple Support by e-mail or chat    Work through the screens to get a chat option. 

Apple Support using Twitter

Or fill out and submit this form.          The form is for iTunes, but it will get passed to the ID Support section.  

If necessary, if you are the original owner, take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store.

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or contact Apple ID Support. They will need to see the original purchase receipt/paperwork also.

Apple ID Support

Apple ID Support (2) 

Apple Support by e-mail or chat         

Apple Support using Twitter

Or fill out and submit this form.

Where is the old ID showing?

If you have changed your ID or password, have you followed the steps in this article?

What to do after you change your Apple ID or password - Apple Support