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User profile for user: alex-nicolae
alex-nicolae Author
User level: Level 1
4 points

e-mail

Hi!

I have received this strange e-mail and I think it is spam. It is the first time I am using Apple and I have difficulties understanding certain things. Could you please tell me if it is a spam or not? I stopped the so calles “process of unlocking my account” when they asked for my credit card details. Thanks!

Posted on Nov 20, 2019 5:05 AM

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User profile for user: stedman1
stedman1
Community+ 2024
User level: Level 10
261,136 points

Posted on Nov 20, 2019 5:08 AM

  • Apple does not send such messages. 
  • Apple does not include document, or PDF files to download.
  • Apple would not refer to you as Dear Customer, Dear Client, or anything other than the name on file for your account.
  • Apple would not have such horrible spelling or grammar. 
  • Apple would not send a message to “Undisclosed Recipients”. 



It is a phishing attempt. Do not respond. Do not divulge any personal or financial information. You can use the address below to forward the suspect email message, as an attachment to Apple.


reportphishing@apple.com


The link below has information to help identify fraudulent emails.


https://support.apple.com/en-us/HT204759

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Question marked as Top-ranking reply
User profile for user: stedman1
stedman1
Community+ 2024
User level: Level 10
261,136 points

Nov 20, 2019 5:08 AM in response to alex-nicolae

  • Apple does not send such messages. 
  • Apple does not include document, or PDF files to download.
  • Apple would not refer to you as Dear Customer, Dear Client, or anything other than the name on file for your account.
  • Apple would not have such horrible spelling or grammar. 
  • Apple would not send a message to “Undisclosed Recipients”. 



It is a phishing attempt. Do not respond. Do not divulge any personal or financial information. You can use the address below to forward the suspect email message, as an attachment to Apple.


reportphishing@apple.com


The link below has information to help identify fraudulent emails.


https://support.apple.com/en-us/HT204759

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