You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

alicja52 Author

Level 1

8 points

Apple music

I’ve got a problem with Apple music. When I turn on a song it didn’t play. Instead i’ve got a statement „playback off”. Is it loading so long or what ? When I put button „play” then the last song which was played is on

iPhone 8, iOS 13

Posted on Dec 1, 2019 2:02 PM

Top-ranking reply

sterling r

Community Specialist

Posted on Dec 4, 2019 1:24 PM

Hi alicja52,

Thanks for using Apple Support Communities! I see you're having an issue with playing songs on your iPhone with Apple Music, and I'd like to do what I can to help.

Have you restarted your iPhone since noticing this issue? If not, go ahead and do that, as a restart can resolve unusual issues.

Restart your iPhone

If you're still having the same issue, does the same thing happen when connected via Wi-Fi?

If not, you may need to enable Cellular Data at Settings > Music.

If you'd prefer to not use cellular data with Apple Music, you can download music for listening offline, and leave cellular data turned off. Add music to iPhone and listen offline

Take care!

View in context

Apple music

Similar questions