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User profile for user: Lisaac312
Lisaac312 Author
User level: Level 1
4 points

Charge to account

I have received an email which says a payment has been made from my Apple ID for something I did not purchase and from a device which is not mine. I have tried to click on the link which I am told to if I want to dispute this, however, the link does not work and I feel it may be a scam. How can I check this?

iPhone 7, iOS 13

Posted on Dec 27, 2019 6:12 AM

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User profile for user: stedman1
stedman1
Community+ 2024
User level: Level 10
260,260 points

Posted on Dec 27, 2019 6:13 AM

See info below:


  • Apple would not warn of a pending account issue, giving you a deadline to fix the issue. 
  • Apple does not include document, or PDF files to download.
  • Apple would not refer to you as Dear Customer, Dear Client, or anything other than the name on file for your account.
  • Apple would not have such horrible spelling or grammar. 
  • Apple would not send a message to “Undisclosed Recipients”. 


It is a phishing attempt. Do not respond. Do not divulge any personal or financial information. You can use the address below to forward the suspect email message, as an attachment to Apple.


reportphishing@apple.com


The links below has information to help identify fraudulent emails.


Identifying legitimate emails from the iTunes Store


https://support.apple.com/en-us/HT204759

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Question marked as Top-ranking reply
User profile for user: stedman1
stedman1
Community+ 2024
User level: Level 10
260,260 points

Dec 27, 2019 6:13 AM in response to Lisaac312

See info below:


  • Apple would not warn of a pending account issue, giving you a deadline to fix the issue. 
  • Apple does not include document, or PDF files to download.
  • Apple would not refer to you as Dear Customer, Dear Client, or anything other than the name on file for your account.
  • Apple would not have such horrible spelling or grammar. 
  • Apple would not send a message to “Undisclosed Recipients”. 


It is a phishing attempt. Do not respond. Do not divulge any personal or financial information. You can use the address below to forward the suspect email message, as an attachment to Apple.


reportphishing@apple.com


The links below has information to help identify fraudulent emails.


Identifying legitimate emails from the iTunes Store


https://support.apple.com/en-us/HT204759

Reply

Charge to account

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