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ScubaSid Author

Level 1

4 points

iPad Air (4th gen) Messages, FaceTime not working

I have a purchased a refurbished iPad 4 (Air), and for some reason I cannot get Messages and FaceTime to work properly. I performed the setup by connecting my phone via bluetooth. It pulled in my contacts, mail account, etc., but Messages and FaceTime options are greyed out. When I go to Messages in settings, I am prompted to connect to my Apple account, but when I enter my credentials, I get a spinning wheel, and it doesn't resolve.

iPad Air Wi-Fi

Posted on Jan 2, 2020 5:34 PM

Top-ranking reply

lobsterghost1

Level 10

147,518 points

Posted on Jan 2, 2020 5:47 PM

See this link for guidance --> If you can't sign in to your iMessage account or FaceTime on your Mac - Apple Support

If this doesn't help, I'd recommend you contact the seller of the refurbished iPad.

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iPad Air (4th gen) Messages, FaceTime not working

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