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Level 1

8 points

Mac stuck and won't load pass the apple logo

my iMac will not load pass the apple logo. Any suggestions?

Posted on Jan 3, 2020 1:05 PM

Top-ranking reply

Level 10

144,144 points

Posted on Jan 3, 2020 1:10 PM

Try resetting the NVRAM per the directions in https://support.apple.com/en-us/HT204063 and if that does not work, please restart in Safe Mode per the directions in https://support.apple.com/en-us/HT201262. If neither of these work, the next step is to take it to your local Apple Store or independent AASP.

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