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Where did my gift card balance go?

I redeemed a gift card about two weeks ago and the amount completely disappeared from my account, no recent purchases. Where did it go?


Posted on Jan 7, 2020 7:00 PM

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Posted on Jan 10, 2020 5:30 AM

Once redeemed you shouldn't need the card again. If you can't see where it went (an account's purchase history shows how items are paid for, and iCloud storage upgrade payments would have used it) see if iTunes Support can help : http://www.apple.com/support/itunes/ww (click on your country's flag, the country where you live, and which is therefore the country on the account ; click on Get Support down the page)

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Question marked as Top-ranking reply

Jan 10, 2020 5:30 AM in response to marcela1

Once redeemed you shouldn't need the card again. If you can't see where it went (an account's purchase history shows how items are paid for, and iCloud storage upgrade payments would have used it) see if iTunes Support can help : http://www.apple.com/support/itunes/ww (click on your country's flag, the country where you live, and which is therefore the country on the account ; click on Get Support down the page)

Where did my gift card balance go?

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