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Iphone 5c

I've recently been given my mum's old Iphone 5c but she doesn't remember her apple id/password an it is connected to an old phone number. How do i access the phone without this info. i have done a factory reset but to no avail... it still asks me for the apple id an password any help would be appreciated. Thanks

iPhone 5c, iOS 10

Posted on Jan 12, 2020 10:07 AM

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Question marked as Top-ranking reply

Posted on Jan 12, 2020 10:08 AM

See if she can recover the ID/password.


Apple ID - How to find your Apple         An iCloud e-mail address is an Apple ID.


Apple ID - Find


Enter the Apple (iCloud) ID and click Forgot Password.


Apple ID - Manage


Apple ID – Forgot Password


If necessary, if she is the original owner, have her take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store.


Genius Bar Reservation US


or contact Apple ID Support. They will need to see the original purchase receipt/paperwork also.


Apple ID Support


Apple ID Support (2) 


Apple Support by e-mail or chat         


Apple Support using Twitter


Or fill out and submit this form.

1 reply
Question marked as Top-ranking reply

Jan 12, 2020 10:08 AM in response to NickB1980

See if she can recover the ID/password.


Apple ID - How to find your Apple         An iCloud e-mail address is an Apple ID.


Apple ID - Find


Enter the Apple (iCloud) ID and click Forgot Password.


Apple ID - Manage


Apple ID – Forgot Password


If necessary, if she is the original owner, have her take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store.


Genius Bar Reservation US


or contact Apple ID Support. They will need to see the original purchase receipt/paperwork also.


Apple ID Support


Apple ID Support (2) 


Apple Support by e-mail or chat         


Apple Support using Twitter


Or fill out and submit this form.

Iphone 5c

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