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halah160 Author

Level 1

4 points

Face ID

My Face ID is not working? It’s problem with camera and it’s not broken I don’t know what’s the problem?

iPhone XS Max, iOS 12

Posted on Jan 14, 2020 2:07 PM

Top-ranking reply

Eric Root

Level 10

684,741 points

Posted on Jan 14, 2020 5:47 PM

See if anything here helps.

Face ID on your iPhone or iPad Pro

Face ID on your iPhone X - Get help with

If you live near an Apple Store, make a Genius Bar appointment to have the device/computer tested. Supposedly there is no charge for testing. Use 2nd link if not near an Apple Store or aren’t in the US. Take the original purchase receipt with you.

Genius Bar Reservation US

Authorized Service Provider

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Face ID

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