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Safari 13.0.4 on Catalina 10.15.2 won't play amazon music samples

Not running a vpn or anti virus. After rebooting machine I can play 1 amazon sample music (e.g. when looking to purchase a new song for example). However after 1 successful play, any additional attempts to play this or other songs simply does nothing (it spins...but never loads music). Reboot machine and first one works but others don't.


Problem appears only in Safari. Firefox and Chrome both have no issue doing same thing.

MacBook Air 13", macOS 10.13

Posted on Jan 17, 2020 1:55 PM

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Question marked as Top-ranking reply

Posted on Jan 17, 2020 5:57 PM

Try setting up another admin user account in System Preferences/Users & Groups to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.


Isolating an issue by using another user account 


Safe Mode - About


If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor.  Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply. After pasting the report in a PasteBin page, go to the top of the page, and copy the address in the URL bar. Paste that in a new reply.        Pastebin


Etrecheck – System Information


Web site version if required.  https://etrecheck.com

6 replies
Question marked as Top-ranking reply

Jan 17, 2020 5:57 PM in response to kmitton

Try setting up another admin user account in System Preferences/Users & Groups to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.


Isolating an issue by using another user account 


Safe Mode - About


If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor.  Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply. After pasting the report in a PasteBin page, go to the top of the page, and copy the address in the URL bar. Paste that in a new reply.        Pastebin


Etrecheck – System Information


Web site version if required.  https://etrecheck.com

Safari 13.0.4 on Catalina 10.15.2 won't play amazon music samples

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