You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Restoring iPhone5 from iTunes backup problem

Hi, I'm trying to restore iPhone5/10.3.4 from iPhone6/12.4.4 backup for hours. Both phones were up to date at moment when the backup has been created. I'm following the instructions very carefully. The massage "Your backup can't be restored because the software on your device is too old" is showing every time. Can you help me please?

Posted on Jan 17, 2020 3:25 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 17, 2020 3:37 PM

You won't be able to use the iphone 6 backup, because your ipbone 5 ios is at the highest it can go.


Generally when you see that you would need to update the 5 to ios 12, but you can't, so you can't use the backup.

2 replies

Restoring iPhone5 from iTunes backup problem

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.