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lost apple id

I have an iPad that belongs to an older person, I forget his apple ID and password, how can I reset the device to create a new apple id?
Apparently he had the function to find my iPad enabled


iPad

Posted on Jan 24, 2020 6:19 PM

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Question marked as Top-ranking reply

Posted on Jan 24, 2020 6:21 PM

See if they can recover the ID/password.


Apple ID - How to find your Apple         An iCloud e-mail address is an Apple ID.


Apple ID - Find


Enter the Apple (iCloud) ID and click Forgot Password.


Apple ID - Manage


Apple ID – Forgot Password



3 replies

Jan 26, 2020 11:35 AM in response to ventura50

Check Settings/Your Name/iCloud or Settings/iCloud to see if the Apple ID shows there. If it does, use the forgot password link above to recover the password.


If necessary, if have the original owner take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store.


Genius Bar Reservation US


or contact Apple ID Support. They will need to see the original purchase receipt/paperwork also.


Apple ID Support


Apple ID Support (2) 


Apple Support by e-mail or chat         


Apple Support using Twitter


Or fill out and submit this form.

lost apple id

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