You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

đź’ˇ Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

To find previous owner

How I get the previous owner of my iphone

iPhone 6s

Posted on Jan 26, 2020 4:26 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 26, 2020 4:38 AM

I aassume from your question that you have obtained a phone which turns out to be Activation Locked? In this situation only the previous owner can unlock it, either by providing you with the account ID and password, or by removing it from his list of devices (as he should have done before selling it).

If you are unable to contact him to do this then I'm afraid you will not be able to use the device - there is no other way of unlocking it at all. Apple cannot unlock it for you, nor find the previous owner for you, and neither can the websites that offer to unlock it for a fee: these are scams.


You should if possible return it to wherever you bought it and ask for a refund as in this event the device is completely useless.

2 replies
Question marked as Top-ranking reply

Jan 26, 2020 4:38 AM in response to buchi224

I aassume from your question that you have obtained a phone which turns out to be Activation Locked? In this situation only the previous owner can unlock it, either by providing you with the account ID and password, or by removing it from his list of devices (as he should have done before selling it).

If you are unable to contact him to do this then I'm afraid you will not be able to use the device - there is no other way of unlocking it at all. Apple cannot unlock it for you, nor find the previous owner for you, and neither can the websites that offer to unlock it for a fee: these are scams.


You should if possible return it to wherever you bought it and ask for a refund as in this event the device is completely useless.

To find previous owner

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.