You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

how to recover files deleted from hard drive during a failed icloud update

I turned iCloud drive back on, it was updating, told me it was full, deleted everything off my harddrive when the update was killed/failed.


Is there anyway to recover the lost files?

Posted on Jan 28, 2020 4:26 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 28, 2020 6:24 PM

Do you have a backup you can restore from?


If you go to iCloud.com/iCloud Drive using a computer browser, are the files there?


Try going to iCloud.com/iCloud Drive using a computer browser and click on Recently Deleted at the bottom right. Then try iCloud.com/Account Settings using a computer browser and go to Advanced at the bottom left. Access Restore Files.

1 reply
Question marked as Top-ranking reply

Jan 28, 2020 6:24 PM in response to Towerhousehold

Do you have a backup you can restore from?


If you go to iCloud.com/iCloud Drive using a computer browser, are the files there?


Try going to iCloud.com/iCloud Drive using a computer browser and click on Recently Deleted at the bottom right. Then try iCloud.com/Account Settings using a computer browser and go to Advanced at the bottom left. Access Restore Files.

how to recover files deleted from hard drive during a failed icloud update

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.