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I have pay twice (taken payment from my bank account twice) my subscription for the the monthly payment but I still can not access to ITunes and it says I need to make the payment again. Can you help, please?
Thanks
iPhone 8 Plus, iOS 13
What exactly are you trying to pay for? iTunes does not cost money unless you mean iTunes Match, or Apple Music?
Check that you have an active subscription by these instructions: https://support.apple.com/en-us/HT202039.
If you need further help, contact iTunes Support: http://apple.com/emea/support/itunes/contact.html.
What exactly are you trying to pay for? iTunes does not cost money unless you mean iTunes Match, or Apple Music?
Check that you have an active subscription by these instructions: https://support.apple.com/en-us/HT202039.
If you need further help, contact iTunes Support: http://apple.com/emea/support/itunes/contact.html.
That does seem unusual. Without looking at your account it would be hard to say why that's happening, so I would reach out to iTunes Support: http://apple.com/emea/support/itunes/contact.html.
I checked and is not active but it should be as I paid it, I don’t know what's wrong
I paid Apple Music monthly subscription but even after paid I’m still can not access to my music and download anything
Did you confirm the subscription is active using the instructions included in the link I provided previously?
Thanks, I have send them an email, I hope they can tell me what’s is the issue.
Monthly payment Itunes
